Canadian Health&Care Mall (hereinafter referred to as “Pharmacy” or “we / us”) is a pharmacy that deals with pharmaceutical goods on the internet via our e-commerce platform. In order to provide our services to you, we process personal information about you. Examples of information we deal with are your name, social security number, contact information, IP address and user information.

In this information text we describe how we treat your personal data when you:

  • visit our website;
  • shop in our e-shop; or
  • Participates in our competitions on social media or on our website

Pharmacy is the personal data controller for the personal data processed in our business. You will find our contact details at the end of this information text.

Where we collect information

treat your personal data

We collect information about you from different sources. We collect information from:


We collect information that you submit to us, eg. in connection with registration of accounts or filling in of surveys, participation in competitions or when buying via e-commerce or other digital channels. We also automatically collect information about your use of our website through so-called cookies. Examples of information that we collect from you are name, address, email, social security number, competition entries, chat and purchase history.

We unidentify (anonymize) the information we collect via cookies so that the information can no longer be linked to you. You can read more about our use of cookies in our Cookie Policy.

Third parties in e-commerce

When purchasing prescription goods, we collect data from third parties for the purchase of prescription goods via the e-commerce platform. Examples of information that we collect from third parties are information on prescribed recipes, address and contact information with the support of the Pharmacy Data Act.

Purpose of processing personal data and which categories of data are processed

Pharmacy treats your personal data for monitoring and developing the website.

These personal data are processed on the basis of the legal basis that they are necessary to meet Pharmacy’s legitimate interest in managing and improving our website and your interest in being able to use our website effectively. To this end, we treat visitor history and user data from our website through the collection and use of cookies.

Communication and offers

Pharmacy treats your personal data to be able to communicate and provide information to you and to be able to market offers from us. This information is treated on the legal basis that the processing is necessary to satisfy Pharmacy’s legitimate interest in communicating and providing information and offers to you and your interest in receiving such information.

To this end, we treat:

  • Identity information (eg name and social security number)
  • Contact information (eg email address, postal address and telephone number)
  • Purchase History

Implementation of purchases

Pharmacy treats your personal information to administer and complete your purchases via our e-commerce platform and digital channels. This includes checking the database when purchasing prescription goods. These data are treated on the legal basis that treatment is necessary to fulfill Pharmacy’s agreement with you and, in the case of prescription information, on the grounds that it is a legal requirement.

To this end, we treat:

  • Identity information (eg name and social security number)
  • Address information (eg address, zip code and telephone number)
  • Health data in some cases (prescription information from the database)
  • Ordering history

We may keep these data up to date 12 months for the competition’s implementation and to follow up and evaluate and plan future events.

Transfer of personal data

Transfer to service providers

We may share personal information with companies that provide services to us. These companies may only process personal data on our behalf and on our instructions.

These categories of recipients are:

  • – Distributors
  • – Logistics
  • – Printing
  • – IT suppliers

Transfer due to legal requirements or to protect our legal interests

We share the necessary information with the healthcare authorities in order to be able to handle prescription drugs. We can provide the necessary information and date to authorities if we are required by law to do so. The legal basis for such transfer is that processing is necessary to fulfill legal obligations.

Storing your personal data

The personal data we collect about you is stored only as long as it is necessary in relation to the purposes of the treatment set forth above, for example, to perform our contractual obligations to you or as long as statutory requirements so require.

Below are criteria for determining conservation time:

  1. As long as we have an ongoing relationship with you (eg execution of purchases, communication and offers, competition context)
  2. As long as required by legal obligations (eg tax and accounting obligations)

Your rights

According to data protection legislation, you have several rights in relation to the processing of your personal data. Please contact us (see address below) if you want to exercise or have questions about any of the rights described briefly here.

Access (excerpt)

You have the right to request to know if we process personal information that concerns you and to request access to the personal data.


If your personal data is incorrect or incomplete, you have the right to request correction of the data.

Withdrawal of consent

You have the right to revoke the consent you provided at any time. In the event of a revocation of consent, we must cease the processing of your personal data that we process based on consent. You can withdraw your consent by contacting us at our contact details below.


You have, under certain circumstances, the right to request that your personal data be deleted, eg if the information is no longer necessary.

Limitation of treatment

You have the right to request that the processing of your personal data be limited. This entails a risk that we cannot deliver our services to you during the time the treatment is limited.

Data portability

You have, under certain circumstances, the right to access your personal data in a commonly used, machine-readable format (data portability). However, this right applies only to information you have provided and whether they are processed to fulfill an agreement with you or with the support of consent.

Opposition to treatment

You have the right to object to personal data processing that is based on our legitimate interests. However, if we have compelling legitimate reasons that weigh over your interest in personal privacy, it may be allowed for us to continue the treatment.

Opposition to treatment for direct marketing purposes

You have the right to object at any time to our processing of your personal data for direct marketing purposes. If you object to direct marketing, we will not send you any offers.

Changes to our routines for personal data processing

We may change our routines for personal data processing based on changes either in our business or in applicable legislation. When we change our routines, we will inform you about this as at least 30 days before the new procedures start to apply.

Use of Cookies

Pharmacy uses cookies on our website for certain functions on the site. We also use so-called pixel tags, also referred to as cookies. The purpose of cookies is that we should be able to provide our visitors with as good a service as possible and to see which web pages our visitors are most interested in.

What are Cookies?

A cookie is a small text file with a collection of data stored on your computer. The cookie does not contain any personal information such as telephone number, e-mail address or other contact information, but is only for us to understand that you are the same person coming back to us. For more information on how we handle personal information, see our general privacy policy.

Cookies are always saved on your computer / mobile device only and can only be read by the website they come from. In your browser you can specify whether cookies should be allowed or if the browser should display a warning message each time a cookie searches for access to your computer.

Therefore, if you want to avoid storing cookies, you can turn off the function in the browser. However, this means that you cannot use certain features on our site.

By continuing on our website and using our services you agree to receive all cookies on Pharmacy’s pages.

Different types of cookies

We use both session cookies and persistent cookies: Session cookies are stored during the time you use the site and are deleted when you shut down your browser. Persistent cookies are stored on your device for a certain period of time or until you delete them.

There are first and third party cookies:

  • First-party cookies are set by the site you visit.
  • Third-party cookies are set by someone else

Can I control the use of cookies?

We have a confirmation dialog on our site through which you accept the use of cookies on our site. You can limit the scope or scope of a site to use cookies in your browser. You do that in the settings. You can usually choose to completely block cookies, block third-party cookies or ask the browser to delete all cookies when you close it. Keep in mind that some of our services may not work if you do not accept cookies.

At Canadian Health&Care Mall website we use third-party cookies from eg. Google Analytics to improve the site. These are also linked to Google’s ad platform. If you want to change how Google will use this for its advertising, you can do so through Google’s ad settings.